1 About us
We are MakeBelieve Edinburgh Ltd (trading as MakeBelieve), located at 3 Drumsheugh Pl, Edinburgh EH3 7PT, a company registered in Scotland under company number: SC760511. Our registered office is at 5 South Charlotte Street, Edinburgh, EH2 4AN.
2 How to contact us
You can contact us by sending an email to hi@babyplayplace.com
3 These terms
3.1 These terms apply to any use you make of our services. Please read these terms carefully before you book anything on our site or make any use of our services (if you have not booked online in advance), as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order or use our services.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to MakeBelieve, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.
3.3 You must be at least 18 years old to place an order on our site or use our services.
3.4 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.5 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4 Your Responsibilities
4.1 MakeBelieve acknowledges that the safety and wellbeing of children is of utmost importance. While we will provide a safe environment and general supervision, you are responsible for actively monitoring your child/children's actions and you shall intervene if necessary. You accept that there are inherent risks associated with child/children's play activities and assume all risks and responsibilities for any injuries or accidents that may occur during playtime.
4.2 You shall be responsible for promptly informing us of any concerns or issues regarding your child/children's behaviour or safety. Open and effective communication with us is essential to address any potential risks. We will make reasonable efforts to address and resolve these concerns, but you will ultimately bear responsibility for ensuring your child/children's compliance with the rules of play and safety guidelines.
4.3 You shall address unacceptable behaviour displayed by your child/children while on our premises. We reserve the right to take appropriate action if your child/children consistently engage in disruptive or harmful behaviour. We will not be held liable for any injuries or damages caused by a child/children's unacceptable behaviour.
4.4 You are responsible for informing us about any health or medical conditions your child/children may have. This includes allergies, dietary restrictions, and any medical requirements. We will make reasonable efforts to accommodate these conditions, but you are ultimately responsible for providing the necessary information and ensuring your child/children's safety in such situations.
4.5 You are responsible for any personal belongings that you or your child/children bring to our premises. You are advised to clearly label all items to avoid confusion or mix-ups with other parents and children.
4.6 You acknowledge that the maximum number of children that you can supervise at any one time is three to ensure adequate supervision and maintain a safe environment.
5 Online Orders
5.1 You may make an order with us in the following ways:
(a) subscribing to a monthly membership which will entitle you to receive our services on a recurring basis;
(b) purchasing a singular visit to our premises; or
(c) booking an event with us.
5.2 Please make sure you check your online order carefully and correct any errors before you submit it to us.
5.3 After you place your online order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to receive services from us on these terms.
5.4 Acceptance of your online order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms. Similarly, a binding contract on these terms is formed between you and us when you (and / or your child) are admitted to our premises (where you have not booked online).
5.5 If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the services, we will email you using the details you provided when you placed your order.
5.6 We have the right to reject any order or cancel your order, with or without cause.
6 Availability
6.1 All orders are subject to availability.
6.2 We cannot guarantee that our services will be available at any given time. We also cannot guarantee that access to our services will be uninterrupted, error free or secure. For example, access to babyplayplace.com may be temporarily unavailable while we carry out maintenance or for other technical reasons.
6.3 In certain circumstances, beyond our reasonable control, we may need to stop supplying services (for example, if there is a need to evacuate the premises). If we need to stop supplying services, we will make every effort to notify you. If need be, we will cancel your order and provide you with a refund of any advance payments made by you for any affected services that have not yet been provided.
7 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
8 Descriptions
8.1 Descriptions of our services are set out on our site. Please read the descriptions carefully.
9 Providing services
9.1 We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.
9.2 The services will be provided at MakeBelieve, The Baby Play Place, 3 Drumsheugh Pl, Edinburgh EH3 7PT, UK.
9.3 We will do all that we reasonably can to provide the services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
9.4 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than 5 working days we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any services that have not yet been provided.
10 Prices
10.1 Prices for our services are set out on our site. All prices are in pounds sterling (£) (GBP) and add VAT at checkout the applicable rate. For information on costs, go to babyplayplace.com
10.2 Prices for our services may change at any time. Except as set out in clause 10.3 below, such changes will not affect existing orders.
10.3 If there has been an error on the site regarding the pricing of any of our services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
11 Payment
11.1 We accept the following credit cards and debit cards: Visa, Mastercard, American Express You can also pay by Apple Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.
11.2 We require the total cost for the services to be paid when you place your order. We will take this payment from your card before we send you your order confirmation email.
11.3 If we are unable to take payment from your card, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
12 Cancellation rights
12.1 If you have made an order for a monthly subscription membership with us,
12.2 you have the right to change your mind and cancel your order for our services within 14 days from the date of your order confirmation email. You do not have the right to cancel one-time scheduled visits to our premises or event bookings with us.
12.3 To cancel your order, please email us at hi@babyplayplace.com or cancel directly from you created account.
13 Refunds
13.1 If you exercise your right to cancel under clause 12, we will provide you with a refund of your monthly subscription fee. The refund amount will be reduced proportionately based on the number of visits you have made to our premises within the 14-day period. We will process the refund as soon as possible.
13.2 Your refund will be subject to a deduction if our services have been provided during the 14-day cancellation period at your request, we will make deductions from any refund due to you for the services we provided up to the time that you told us that you want to cancel.
13.3 We will issue your refund to the same payment method you used when you placed your order.
14 Services
14.1 Any services that we provide to you must be provided with reasonable care and skill.
14.2 We are under a legal duty to supply services that are in conformity with our contract with you.
14.3 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 12 above. For more detailed information on your rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
14.4 If there is a problem with any of our services you have purchased from us, please contact us as soon as reasonably possible.
15 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
16 Our liability
16.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
16.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence.
16.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
17 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at babyplayplace.com which explains what information we collect and hold about you, and how we collect, store, use and share such information.
18 No third party rights
No one other than us or you has any right to enforce any of these terms.
19 Complaints
19.1 If you are unhappy with us or the services we have provided to you, please contact us at hi@babyplayplace.com
20 Governing law and jurisdiction
20.1 If you are a consumer, the laws of Scotland apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Scotland. This means that you can choose whether to bring a claim in the courts of Scotland or your own jurisdiction.
21 General terms
21.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
21.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
21.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
